The purpose of this position in Cinema Operations is to:
1. Improve Customer Satisfaction
2. Increase Profitability
3. Increase Revenue through F&B Sales
4. Ensure 100% headcount in collaboration with HR Team and
manage the Team to execute all SOP's
5. Grow the Market Share consistently
1.Ensuring consistent delivery of high quality customer
service as per the company standards in all areas of operations.
2.Diagnosing improvement areas for Customer Satisfaction in
cinema, creating effective action plan and executing the same improve the
customer satisfaction scores.
3.Driving 100% execution of operational standards as per
the SOP's to deliver “ZERO” mistakes through proper communication and follow
up. Identifying the bottle necks and seeks support to resolve the concerns.
4.Delivering the cleanliness & Hygiene standards as per
SOP’s by providing monthly training sessions, giving and acting on feedback of
Housekeeping service providers and ensuring availability of all the required
tools, materials and equipment with objective of having cinema clean and
hygienic at all times
5.Conducting competition visits, adapting to the changing
business needs, analyzing the best operational practices that can be
implemented and proposing a plan for execution to the respective department(s)
6.Taking a detailed round of entire Cinema daily, executing
‘Travel Path’ to check all the points as per the operating checklists and
processes. Addressing and resolving all points of concern in a timely manner to
avoid any risk/safety issues during operations
7.Monitoring purchasing practices across all the expense
heads to ensure compliance with company's policies and SOPs
8.Demonstrating a sound understanding of all aspects of
cinema operations to drive the operating margins with cost control measures
through various initiatives from time to time. The costs should be in trend
with the revenues to maximize profitability of the cinema
9.Ensuring 100% headcount at all times in collaboration
with HR Team and developing quality team members to deliver high quality
services consistently. Mentoring high performing team members for career
development with thorough knowledge of company's processes and policies
10.Adhering to People Practices and policies by ensuring
effective rostering and engagement activities to keep the employees motivated
to have positive work environment thereby managing attrition as per company
guidelines, and promoting high quality customer focused employees.
11.Training the administrative team at the cinemas on all
the security, safety and emergency procedures and practices regularly to ensure
complete safety of customers and employees at all times
12.Strategizing the utilization of all the resources at the
Cinema for smooth and effective execution of all operations in all the
departments. Should exercise strong people management skills to ensure
adherence to the company's HR policies and guidelines.
13.Analyzing the performance of the cinema in terms of
revenue growth, market share and determining action plans to maintain strong
foothold or improve market share
14.Maintaining professional relationship with the mall
developers to ensure good support from the mall management and strong
visibility in the mall premises and nearby vicinities. Should update the
reporting manager/BD team in HO in case of any issues related to mall that
affect the performance of the cinema.
Hotel Management Graduate
Hotels and Restaurant Background,
LANGUAGE TO USE
ENGLISH & Local
8 yrs from Hotel/Restaurants/Service Industry in
YEARS OF EXPERIENCE
Experience in Managing Cinemas will be preferred.
Knowledge of Arabic language will be preferred.